Refund Policy

Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

The product being returned can be used (to see whether it works for your specific condition, or not), but with no visible damage, (scratches, marks, etc.), and with its original packaging that it arrived in.

For any return questions, you can always contact us at support@upliftcure.com.

Once we receive an item we will inspect it within 2 business days for any damages then we will refund the said amount owed if the item is in perfect condition.

Please ensure when returning your package that there is a paper inside that contains your order number and email that was associated with the order placed with us.

Return Shipping

We are a company that delivers internationally free of charge, when it comes to returns we will not be taking responsibility for payment of shipping labels. If a customer wishes to return their order, they are responsible for producing and paying for the shipping label. We will only be required to provide the address for the return and will not be paying any extra charges.

The customer is required to ensure that the return is delivered successfully.

This would mean that it is recommended that tracking is paid for as we are not responsible for any lost packages. If the return is lost in transit we will not be issuing a refund as the order was never returned to us.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders, bulk order, or personalized items). Please get in touch if you have questions or concerns about your item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. Due to security reasons, we are only able to refund the card that was used at checkout.